Customer service

7X24 hotline service, zero response time

Diagnose and provide on-site service within 24 hours

After-sales service telephone: 400835527

Service concept

Customer first, customer satisfaction is the only goal we pursue

Response concept: Users have needs, there will be a response, to provide lifelong service

Two-track, three-tier service system:Manufacturer professional level and company level, pre-sale, sale and after-sales service

Perfect service system

Tissue:Perfect and efficient after-sales service organization system, technical support, business, logistics (spare parts, tools)

Personnel:Technical engineers continuous training, standardized management, strict assessment

service:A variety of customized service solutions

Technology:Multi-means, multi-level, on-site technical support; From time to time for users to hold special technical lectures, technical training, technical inspection, etc

Fault response measure

Comaison provides a variety of service responses to different problem and fault service requests for user devices

Emergency response

cLevel 1 or Level 2 faults affect services of customers. After receiving the notice from the user, the technical support engineer arrives at the scene within 24 hours, reports to the deputy general manager responsible for after-sales technical maintenance service of the company, and dispatches relevant technical forces to cooperate.

Critical fault response

Level 3 and Level 4 faults, after being notified by the user, we will diagnose and guide by telephone, E-MIAL, remote access and other means, and cooperate with technical engineers to solve the problem on site. If necessary, engineers will be sent to the scene to solve the problem.

General fault response

Level 5 failure, the user proposed installation, configuration, product, technology and other aspects of information consultation, or cause Business requirements such as equipment adjustment due to policy changes. After receiving the notification from the user, the on-site engineer or through the phone, E-MAIL and other ways to support.

User return visit

We will regularly visit the user equipment, ask the maintenance personnel maintenance matters, and discuss the maintenance heart Yes, provide the latest technical updates, collect maintenance logs, test equipment performance benchmarks, and identify potential problems. Monthly or quarterly.

Worry free after sale

In order to ensure efficient and fast service response and meet customers' high requirements for service,

Comaisen Medical has professional engineers in every province to ensure the timeliness of after-sales service.

Free software upgrade, free application training, trial equipment in place in time.